CBP Background

Key Performance Measures

CBP’s Key Performance Measures are utilized to gauge or compare performance in terms of meeting our strategic and operational goals. Further, we set the bar high; sometimes even higher than what is generally accepted by the members of the specialty claims TPA industry.

CBP Key Performance Measures
Financial Accuracy of Claims Processing >99%
Overall Claims processing Accuracy >97%
Claims Turn-around Time (within 15 business days) >85%
Claims Turn-around Time (within 25 business days) >95%
Call Response Time (within 30 seconds or less) >90%
Customer Service Inquiry Resolution (within 5 business days) >95%
Correspondence/Appeal Acknowledgment Time (within 15 business days) >99%
Final Responses (within 30 days) >99%

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